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Feasibility Analysis


Introduction:


Barringer & Ireland (p. 52) define Feasibility analysis as "the process of determining if a business idea is viable....
to determine if an idea is worth pursuing." In their model, there are four considerations to this analysis which should
be conducted prior to spending any of the firm's three Ms (money, men, machines) pursuing the idea: (1) Product/Service, (2) Industry/Market, (3) Organizatioal, and (4) Financial feasibility (p. 54). Prior to undertaking a feasibility analysis, they suggest a Concept Statement (p.56) be prepared. Such a statement "puts a face" on the concept in marketing terms. A Concept Statement is defined thusly:
"..a preliminary description of a business and includes the following:
  • A description of the product or service being offered: ...details the features of the product or service and may include a sketch...A computer generated simulation of the functionalty of the product or service is also helpful."
  • The intended target market: is the market segment to which a particular product is marketed. It is often defined by age, gender, geography, and/or socio-economic grouping.
  • "The benefits of the product or service:...how the product or service adds value and or solves a problem.
  • A description of how the product will be positioned relative to similar ones in the market:" Positioning is something (perception) that happens in the minds of the target market. It is the aggregate perception the market has of a particular company, product or service in relation to their perceptions of the competitors in the same category. Positioning is expressed relative to the position of competitors. The term was coined in 1969 by Al Ries and Jack Trout in the paper "Positioning" is a game people play in today’s me-too market place" in the publication Industrial Marketing. It was then expanded into their ground-breaking first book, "Positioning: The Battle for Your Mind".
  • A description of how the product or service will be sold and distributed: refers to how the product gets to the customer; for example, point of sale placement or retailing. This fourth P has also sometimes been called Place, referring to the channel by which a product or service is sold (e.g. online vs. retail), which geographic region or industry, to which segment (young adults, families, business people), etc.
Note:

Targeting can be selective (eg.: focus strategy, market specialization strategy or niche strategy), or extensive (eg.: full coverage, mass marketing, or product specialization).


Example Concept Statement

Alarm-a-Diaper, LLC

Product: Alarm-a-Diaper will market a conventional diaper (much like Huggies or Luvs) that provides an audible and visual alarm when a diaper becomes wet. The diapers will be sold through major retailers such as Meijer, Wal-Mart, and Target. The diapers were deveoped by world renown feces engineer, Hank Feeser for Alarm-a-Diaper using urine-battery technology developed by Dr. Lee in Singapore.


Target Market:  is parents of  not-yet potty-trained children who benefit from being notified that their baby's diaper requires changing; and caretakers of the elderly who are also in need of diapers.



Why Alarm-a-Diaper? The existing disposable diaper industry has no product on the market with organic wetness alarm systems. Alarm-a-Diaper is an incredibly mobile, wireless, and self-contained easy to use system. It offers all the benefits and absorbency of a convential diaper with the added feature of remotely informing parents when diapers need to be changed.



Special Features - No More Guessing: The Alarm-a-Diapers is absolutely "loaded" with helpful and beneficial attributes. The diapers is powered by an innovative, urine-initiated battery that is paper-thin and has a life similar to a typical AA battery. This battery, when urine dampened, triggers an RF notification system tat tells the parent or caretaker through an audible signal, that the diaper is wet. An option visual alarm is also available, using a small, electro-luminescent strip placed under the plastic lining of the diaper. When the battery is activated, both the alarm, and this strip provide notification that the diaper needs to be changed.



Management Team: Alarm-a-Diaper is managed by co-founders Hank & Brutti Feeser. Hank has over 40 years experience in engineering as well as an advanced FE degree from IU. Brutti is an expert at providing urine for testing Dr Lee's batteries.




Industry/Market Feasibility

attempts to ascertain what's going on in the external environment in which the envisioned product/service with compete. Such analysis is the OT in SWOT analysis, i.e., what opportunities and threats are there in the potential industry and its set of competitions. Analysis in this area is addressed in the Industry and Competitive Analysis for Entrepreneurs section of this Wiki.



Organization Feasibility Analysis

is part of the SW analysis (Strength & Weaknesses) of the team required to bring the proposed product/service to market. This part of the analysis is the Men and Material portion of the 3Ms required, and is covered in the Team section of this Wiki.



Financial Feasibility Analysis

is generally a quick and dirty assessment of "What will it take to do this, where & can we obtain financial resourses envisioned," and what is the expected return on these investments. Something entrepreneurs seldom ask, maybe because they are entrepreneurs not finance-types, is "What alternative investments can I make that will yield the same of higher returns?"


Perhaps the most important and most overlooked of the four components of feasibility analysis are Concept and Usability testing as a central part of the initial Product Analysis. Boodotcom, one of the top ten dotcom failures was very guilty of no conducting usability testing. If they had, they would have known that it took one initial customer 81 minutes to order one item over his 56k modem.

Concept testing

From Wikipedia, the free encyclopedia


Concept testing is the process of using quantitative methods and qualitative methods to evaluate 
consumer response to a product idea prior to the introduction of a product to the market. It can
also be used to generate communication designed to alter consumer attitudes toward existing products.
 These methods involve the evaluation by consumers of product concepts having certain rational
benefits, such as "a detergent that removes stains but is gentle on fabrics," or non-rational
benefits, such as "a shampoo that lets you be yourself." Such methods are commonly referred to as
concept testing and have been performed using field surveys, personal interviews and focus groups,
 in combination with various quantitative methods, to generate and evaluate product concepts.

The concept generation portions of concept testing have been predominantly qualitative. Advertising professionals have generally created concepts and communications of these concepts for evaluation by consumers, on the basis of consumer surveys and other market research, or on the basis of their own experience as to which concepts they believe represent product ideas that are worthwhile in the consumer market.

The quantitative portions of concept testing procedures have generally been placed in three categories:

(1) concept evaluations, where concepts representing product ideas are presented to consumers in verbal or visual form and then quantitatively evaluated by consumers by indicating degrees of purchase intent, likelihood of trial, etc.,
(2) positioning, which is concept evaluation wherein concepts positioned in the same functional product class are evaluated together, and
(3) product/concept tests, where consumers first evaluate a concept, then the corresponding product, and the results are compared.

Shortcomings of traditional concept testing

Traditionally, concept testing has been inadequate as a means to identify and quantify the criteria upon which consumer preference of one concept over another was based. These methods were insufficient to ascertain the relative importance of the factors responsible for or governing why consumers, markets and market segments reacted differently to concepts presented to them in the concept tests. Without such information, market researchers and advertisers, with their expertise, could generalize, on the basis of a concept test, as to how consumers might react to the actual products or to variations of the tested concepts. Communication of the concept, as embodied in a new product, has generally been left to the creativity of the advertising agency. No systematic quantitative method was known, however, which could accurately identify the criteria on which the consumer choices were based and the contribution or importance of each criterion to the purchase decision. Therefore, previous concept testing methods have failed to provide market researchers with the complete information necessary for them to create products specifically tailored to satisfy a consumer group balance of purchase criteria.

Moreover, traditional concept testing methods have failed to accurately quantify the relationships between consumer response to concepts and consumer choice of existing products which compete in the same consumer market. Thus, they were unable to provide a communication of the benefits of a consumer product, closely representing the tested concept, to a high degree of accuracy.

These problems of concept testing have been identified in business and marketing journals. For example, Moore and William (1982) in a literature survey and review of concept testing methodology, point out that concept tests have failed to account for changes between the concept tested and the communication describing the benefits of the product which embodies the concept. The Moore article reports that "no amount of improvement in current concept testing practices can remedy these problems." This is reflective of the fact that none of the traditional methods provided a quantitative means for ascertaining the relative importance of the underlying criteria of concept choices as a means for identifying the visual and verbal expressions of the concepts which best communicate the benefits sought by the consumer. Nor did the traditional methods quantify the relationships between concepts and existing products offered in the same consumer market. The ability of a method to ameliorate or overcome the above shortcomings would provide substantial improvement in communication of the concepts identified in testing and offered to the market as a product.

One such method is conjoint analysis.

See also

see also: marketing, market segment, positioning, Crossing the Chasm


Usability testing

From Wikipedia, the free encyclopedia

Usability testing is a means for measuring how well people can use some human-made object (such as a web page, a computer interface, a document, or a device) for its intended purpose, i.e. usability testing measures the usability of the object. Usability testing focuses on a particular object or a small set of objects, whereas general human-computer interaction studies attempt to formulate universal principles.

If usability testing uncovers difficulties, such as people having difficulty understanding instructions, manipulating parts, or interpreting feedback, then developers should improve the design and test it again. During usability testing, the aim is to observe people using the product in as realistic a situation as possible, to discover errors and areas of improvement. Designers commonly focus excessively on creating designs that look "cool", compromising usability and functionality. This is often caused by pressure from the people in charge, forcing designers to develop systems based on management expectations instead of people's needs. A designers' primary function should be more than appearance, including making things work with people.

Simply gathering opinions on an object or document is market research, rather than usability testing. Usability testing usually involves a controlled experiment to determine how well people can use the product. 1

Rather than showing users a rough draft and asking, "Do you understand this?", usability testing involves watching people trying to use something for its intended purpose. For example, when testing instructions for assembling a toy, the test subjects should be given the instructions and a box of parts. Instruction phrasing, illustration quality, and the toy's design all affect the assembly process.

Setting up a usability test involves carefully creating a scenario, or realistic situation, wherein the person performs a list of tasks using the product being tested while observers watch and take notes. Several other test instruments such as scripted instructions, paper prototypes, and pre- and post-test questionnaires are also used to gather feedback on the product being tested. For example, to test the attachment function of an e-mail program, a scenario would describe a situation where a person needs to send an e-mail attachment, and ask him or her to undertake this task. The aim is to observe how people function in a realistic manner, so that developers can see problem areas, and what people like. Techniques popularly used to gather data during a usability test include think aloud protocol and eye tracking.

 What to measure

Usability testing generally involves measuring how well test subjects respond in four areas: time, accuracy, recall, and emotional response. The results of the first test can be treated as a baseline or control measurement; all subsequent tests can then be compared to the baseline to indicate improvement.

  • Time on Task -- How long does it take people to complete basic tasks? (For example, find something to buy, create a new account, and order the item.)
  • Accuracy -- How many mistakes did people make? (And were they fatal or recoverable with the right information?)
  • Recall -- How much does the person remember afterwards or after periods of non-use?
  • Emotional Response -- How does the person feel about the tasks completed? (Confident? Stressed? Would the user recommend this system to a friend?)

In the early 1990s, Jakob Nielsen, at that time a researcher at Sun Microsystems, popularized the concept of using numerous small usability tests -- typically with only five test subjects each -- at various stages of the development process. His argument is that, once found that two or three people are totally confused by the home page, little is gained by watching more people suffer through the same flawed design. "Elaborate usability tests are a waste of resources. The best results come from testing no more than 5 users and running as many small tests as you can afford." 2. Nielsen subsequently published his research and coined the term heuristic evaluation.

The claim of "Five users is enough" was later described by a mathematical model (Virzi, R.A., Refining the Test Phase of Usability Evaluation: How Many Subjects is Enough? Human Factors, 1992. 34(4): p. 457-468.) which states for the proportion of uncovered problems U

U = 1 − (1 − p)n

where p is the probability of one subject identifying a specific problem and n the number of subjects (or test sessions). This model shows up as an asymptotic graph towards the number of real existing problems (see figure below).

Image:Virzis Formula.PNG

In later research Nielsen's claim has eagerly been questioned with both empirical evidence 3 and more advanced mathematical models (Caulton, D.A., Relaxing the homogeneity assumption in usability testing. Behaviour & Information Technology, 2001. 20(1): p. 1-7.). Two of the key challeges to this assertion are: (1) since usability is related to the speciifc set of users, such a small sample size is unlikely to be representative of the total population so the data from such a small sample is more likely to reflect the sample group than the population they may represent and (2) many usability problems encountered in testing are likely to prevent exposure of other usability problems, making it impossible to predict the percentage of problems that can be uncovered without knowing the relationship between existing problems. Most researchers today agree that, although 5 users can generate a significant amount of data at any given point in the development cycle, in many applications a sample size larger than five is required to detect a satisfying amount of usability problems.

Bruce Tognazzini advocates close-coupled testing: "Run a test subject through the product, figure out what's wrong, change it, and repeat until everything works. Using this technique, I've gone through seven design iterations in three-and-a-half days, testing in the morning, changing the prototype at noon, testing in the afternoon, and making more elaborate changes at night." 4 This testing can be useful in research situations.

 See also

 External links




The following provides an alternative model or approach to Feasibility Analysis, a three-step process.
 

Assessing the Feasibility of Business Propositions


Vincent Amanor-Boadu Vincent Amanor-Boadu, Ph.D.                                                          
Department of Agricultural Economics
Kansas State University
vincent@agecon.ksu.edu

Introduction


It is becoming increasingly important that producers are given the appropriate tools to succeed in value-adding initiatives.  This document presents an overview of a feasibility assessment (analysis) from the viewpoint of its role in helpings you determine the potential viability of your business ideas.  We begin with a definition of a feasibility assessment and provide a framework for performing a feasibility assessment.  We end with a check list of the characteristics of an effective feasibility report.  The objective is to help you assess the value of feasibility reports that you have received from contracts with consultants to ensure that the pertinent questions relative to the ability of your project to succeed have been adequately addressed.

What is Feasibility Assessment?

A feasibility assessment is the disciplined and documented process of thinking through an idea from its logical beginning to its logical end.  This is to determine its potential to be a viable business given the realities of the economic and social environment in which it will operate.  While feasibility studies are conducted for engineering, educational and program initiatives, our discussion in this document is limited to the feasibility of business initiatives.  In this vein, feasibility studies help you decide if your business idea can be viable given its domain conditions.

A feasibility study or assessment is conducted at three levels. 

  1. The first level involves the operational feasibility of your idea.  The question that is asked at this level is “Will it work?” 
  2. The second level involves technical feasibility and its associated question is “Can it be built?”  Sometimes, the first and second levels are addressed together and simply referred to as technical feasibility. 
  3. The third and final level is economic feasibility and it brings the operational and technical levels together into a common unit by asking “Will it make economic sense if it works and is built?”  In other words, “Will it generate profits?”

Let's look at the following video about solar panels in view of the above three assessments:

The environment within which the feasibility is conducted is critical since it defines the external factors that influence the feasibility of the initiative.  For example, an initiative that is feasible in a community with a rail line may be infeasible in one without a rail line if rail transportation is a bottleneck in the initiative’s value chain.  For this reason, it is important to proceed with the development of a feasibility study within the framework of the proposed business initiative’s value chain (Figure 1).* Using the value chain framework helps ensure that all the pertinent components involved with moving a product or service from its inputs to its customers are evaluated.

There can be three possible outcomes for a feasibility study or assessment:

  1. Feasible within the defined domain (e.g. assumptions relative to technology, location, market, financing, industry analysis, etc);
  2. Feasible with changes to certain domain factors; and
  3. Infeasible within the defined domain.

You must challenge the report to ensure that nothing has been overlooked that would invalidate the conclusion.  Thus, you need to take the conclusions of the feasibility study serious because good studies may uncover project alternative that have not been considered, create goodwill with investors and save significant amounts of time and money.

The Feasibility Assessment Process

It is often suggested that feasibility studies should encompass at least two assessments:

  • technical feasibility and
  • economic feasibility.

The technical feasibility embodies an assessment of the physical, technical and technological dimensions of the project while the economic feasibility assesses the project’s economic viability within its defined domain.

Figure 1. The Value Chain Approach to Feasibility Assessment

chart

The value chain approach (above) allows the two assessments to be embedded into a single initiative, facilitating an increased understanding and appreciation of the domain’s effects on the different stages from input sourcing and procurement to customer service and support.  It also facilitates an appreciation of the resources, technology, customer expectations and infrastructure required for the initiative to succeed, allowing an assessment of their level and depth at each subsequent stage in the value chain.

Input Sourcing and Procurement

We begin conducting the feasibility of the business initiative from the logical point in the value chain, i.e., input sourcing and procurement.  The technical dimension of the analysis at this stage encompasses the availability of the required inputs in the appropriate levels of quality and quantity.  The assessment of availability involves an evaluation of cycles and trends for both quantity and quality of the inputs.  We are also interested in the physical movement of the inputs from their origination points to the facilities where they will be processed.  Different sources of supply are evaluated for their quality and quantity as well as cycles/trends in these characteristics.  If specific human resources and technologies are required to facilitate the effectiveness of the input sourcing and procurement stage, their availability is assessed within the domain of the project.  Likewise, the infrastructure support for effectively procuring inputs from origination points to processing facility is also assessed.

The economics of input sourcing and procurement emanates directly from the technical assessment.  The prevailing market prices of inputs as well as costs associated with the procurement are assessed at the input sourcing and procurement stage. The objective is not to determine the price but the range of prices that have been typical in the domain over a reasonable period of time to allow for the capture of the trends and cycles in the prices.  The price trends and cycles can be matched against the quantity and quality trends and cycles to provide insights into potential bottlenecks in the input sourcing and procurement function of the business initiative under consideration.

Data Collection

For agricultural value-added initiatives, secondary data can suffice for the input sourcing and procurement segment of the feasibility assessment.  The sources of these secondary data include industry and trade publications as well as statistics of industry associations.  Additionally, a number of government departments collect, analyze and publish some of these data.  In special cases, primary data collection may be necessary and this may be done through formal surveys or interviews.  For example, different suppliers may be asked to provide information on their products – prices, quantities and qualities – as well as the stability of their quotes, e.g., the frequency with which they change their prices, quantities and quality.  In most cases, when potential suppliers feel the project initiative is credible, they will invest their best efforts to provide the required information.

It is important to note that the effective collection of primary data can be expensive and time consuming.  An alternative to primary data when secondary data is not neatly available is to pull them together from different sources, ensuring that measurements and definitions are similar across sources.  It may sometimes be necessary to transform data from different sources to comparable units to attain the necessary congruence required for analysis.

Operations and Production

The transformation of inputs into outputs occurs at the operations and production stage of the value chain.  This is also the stage that will generally absorb the lion’s share of the investment capital.  Therefore, from the capital resource allocation perspective, the feasibility requirements at the operations and production stage must be conducted with all the diligence necessary to address all the requisite issues.

The objective of the technical feasibility assessment at operations and production stage of the value chain is to determine if the technology being envisaged for the proposed project is suitable for the desired quantity and quality of product the project wants to present to the marketplace.  It also seeks to determine if the equipment and its associated technologies are at the appropriate operational scale.  Within the value chain framework, the feasibility assessment of the operations and production technologies is conducted by laying out the physical process from input receipts to packaging and transfer to storage and warehousing and/or delivery.

Because of the level of specialized knowledge required to do justice to the operations and production technical aspects of the feasibility assessment, it is pertinent that the professionals with the required knowledge and experience are recruited to provide the intellectual content for the process.  It is important that you do not lock yourself into a technological jam by myopically focusing only on a single technology.  Instead, you must encourage your engineering and technical professional input providers to provide you with the full range of their knowledge about the technologies and equipments available.  You also need to assess the physical layout of the equipment and its impact on operational efficiency.  These professionals must also be encouraged to provide insights into how the different technologies compare with respect to the number of people and their requisite skill levels required to operate them from beginning to end as well as their attendant operational inputs – electricity, natural gas or gasoline, maintenance protocols and shut down protocols, availability and turnaround of technical support, etc.

The previous information provides the foundation for the economic assessment of the alternative technical solutions that can be used in the production process and their attendant operational requirements.  The technical efficiencies of the alternative technologies should be weighed against their economic efficiencies to determine their overall effectiveness in the project’s feasibility.  The best sources of the economic data to support the assessment of the technologies and operations are the suppliers of the equipment.

Such primary data can be collected by providing a detailed description of your product to potential suppliers in a Request for Quote (RFQ) offer.  The principal advantage of using an RFQ is to improve your knowledge of alternative solutions which you may be unaware of should you settle on the supplier you know.  Given the rate of technical obsolescence, it is imperative that capital investments in technologies are made to maximize their longevity given technical and economic efficiency considerations.  You should not overlook the alternative of not making direct investments in operations and production technologies, but seek to assess the possibilities of allying with a company with existing processing and operation capacity.

The technical nature of the operations and production stages of the feasibility assessment requires that unbiased people who are knowledgeable of the processes are hired to help review the responses to the RFQ.  You should arrange for the responding suppliers to make presentations so you and your consultants can ask the necessary questions.  Although this process can be cumbersome and time consuming, it is worthwhile if the equipment, buildings and other operational inputs are a significant component of the proposed project’s capital outlay.

Warehousing, Storage and Delivery

Generally, agricultural value-added products are stored or warehoused prior to delivery to customers.  Therefore, the feasibility analysis should assess the implications of warehousing, storage and delivery systems for the project.  It is important that the feasibility study assesses alternative sources of warehousing and storage – from owning facilities to renting facilities to strategic alliance with others.  The objective of these alternatives is to provide the project with realistic alternatives for consideration if the project is found to be feasible. The feasibility assessment should not only focus on the physical facilities but also on the management technologies of warehouse and storage facilities management.  The product tracking systems that facilitate maximization of space utilization and turnover are critical components of the assessment process.  Additionally, available infrastructures to support the physical movement of products to warehouses or storage, and from there to customers, must also be assessed.  For example, transportation systems may influence how consumer-ready products can be shipped to improve processor efficiently.

The economics of the physical buildings, location, infrastructure, technologies and other associated resources are brought to bear on the technical options to ensure that the most technically efficient and economically effective alternatives qualify for consideration.  The best sources of technical and economic information are suppliers of warehousing and storage services.  Trucking and rail companies are often very forthcoming in providing information on delivery charges for specific products from certain locations to certain destinations.  The accuracy of the data supplied by these service suppliers is dependent on the clarity and precision of the input information they need to calculate their estimates.  Thus, the stepwise process of gathering information is important because it provides the requisite information that feeds into future steps.

Sales and Marketing

Marketing and sales are often taken for granted in feasibility studies.  However, they provide a direct insight into the project’s potential market and the structure, conduct and performance (SCP) characteristics of the players within the industry.  Therefore, the sales and marketing feasibility assessment bridges the intra-firm feasibility dimensions (those inside the firm) with the extra-firm feasibility dimensions (those outside of the firm).

The conceptual backbone for the SCP is the assessment of the demand and supply conditions of the product and the behavior of the other firms in the industry.  The supply and demand conditions should cover the size and scope economies in the industry, seasonality and trends, availability and strength of substitutes to the product, industry growth rates and demand elasticities.

Industry (market) structure refers to the number and size of the firms (products) in the industry (market) that you intend to enter.  Industry conduct describes the pricing behavior and price discovery mechanisms used by firms in the industry.  In addition, it assesses product distribution mechanisms and available channels as well as promotional initiatives that are used in the industry.  The intensity of research and development and the extent of legal tactics in the industry all provide indications of the depth of the transaction costs emanating from the conduct of firms in the industry.  Finally, the industry performance assesses the profitability of firms in the industry.  This requires information on prices, product quality, technical progress and industry capacity utilization.

Non-market Factors

A technically and economically feasible project can fail when confronted with certain government policies and/or regulations.  Therefore, feasibility studies should assess the existing and/or planned regulatory initiatives that impinge on the project.  For example, environmental regulations that are in place and their technical and economic compliance effects on the project must be analyzed to assess their implications for technology, location, and other decisions.  Similarly, there is need to assess the implications of specific policies targeted to the industry of interest and evaluate changes in these policies.  For example, policies that offer significant competitive advantage to the industry but are subject to change by administrative fiat need to be assessed for the potential effect on the viability of the proposed project.

The results of the foregoing analysis form the backdrop for assessing the feasibility of your product in the defined market domain.  It helps you position your product within the context of what already exist and how it may differentiate itself to ensure its competitive advantage.  The characteristics that are engineered into the product, as well as the pricing, promotion and distribution or placement opportunities are all influenced by a clear understanding and appreciation of the industry’s structure, conduct and performance (SCP).

Data Collection

Information on industry structure and performance may be obtained from various government statistics, such as those developed and maintained by the Department of Commerce.  These databases offer information on the number of firms and employees, average wages and benefits, total value of shipments, gross margins, etc.  In addition to government databases, specific industries also collect their own statistics and commission reports that may be purchased.  Interviews with specific industry experts can also be a major information source.  Similarly, significant information may be obtained from industry news in the main media or in industry-specific publications.  For example, when industry news reports indicate that plant closures are increasing, it may be logically extrapolated that industry capacity is high and utilization is low.  The implication of this for performance is often easily inferred for undifferentiated or commodity industries.  Marketing and promotional information may be obtained from special publications focusing on product marketing and promotions.  These function-specific publications often discuss the successful initiatives and can provide significant insights into the approaches used in particular industries.  Another source of information on industries is academics publications and government documents.  Because SCP issues present important policy implications, they are the subject of study in many government and academic documents and they can provide important and significant insights on market structure, conduct and performance situation in many industries.

Customer Service and Support

What do customers want?  Ask them.  The final step in the value chain framework to feasibility assessment is finding out what customers needs are not being satisfied by the current marketplace.  The purpose of this is to determine if the proposed project’s offer stand to make a difference in satisfying customer needs.  The results will provide a credible input into the project’s product differentiation index and allow the proponents to identify the appropriate placement and promotional options to employ.  Customer service and support research allow the proposed project to gain insights into the nature and structure of its potential market.  It can develop market segments at this step, allowing it to refocus other components of the initiative or revisit earlier steps in the feasibility assessment process. Since customers are the final arbiters on the success of a product, assessing how the project addresses their unmet needs is fundamental to the project’s economic feasibility.

Information for the customer segment of the feasibility can be obtained from reviewing consumer publications and industry publications for general assessment of needs and how the project's offering addresses them.  Direct information may be obtained by conducting focus group interviews, surveys and/or interviews.  While these initiatives can be expensive, they are worthwhile if technical and economic assessments thus far are supportive of the project and more information is required to make the decision.  For this reason, it is prudent for the customer segment to be where it is in the value chain, i.e., the end.  However, it is important to remember that the process described in this document is hardly linear but rather iterative, using information from one stage to dig deeper into or gather new information gathered from an earlier stage.

The Decision Recommendation

The purpose of a business feasibility study is to make a decision about whether to proceed with a particular business opportunity.  It provides the general internal and external value chain conditions that confront the business initiative and evaluates the proposed initiative’s ability to be economically viable if it is found to be technically and operationally feasible.  Therefore, the emphasis on the recommendations resulting from the feasibility study is economic or financial.

The easiest approach to the economic decision is to gather all the information at the different stages of the value chain and identify those that require capital expenditure and estimate these expenditures. Additionally, identify the different types of people and skills required to operate each stage of the value chain and determine what their wages, salaries and benefits will be.  Finally, identify other project related costs such as infrastructure development or improvements, occupancy, advertising and promotion, office supplies and utility as well as fees and municipal or state development taxes specific to the project.  Next, using the production capacity, projected market share growth rates and the estimated market size, in conjunction with price information collected in the various stages of the feasibility study, develop a projected revenue or sales statement.  It is important to specifically define all assumptions that drive the income and cash flow projections, e.g., the mean or median wages, salaries and benefits, current price and industry average of plant operating capacity, etc.  Also, analyze all the data that were collected to determine their ranges, adjusted for special circumstances and use these to conduct the sensitivity analysis on the economic outcomes of the project.

Cost and Revenue Projections

The cost and revenue projections together allow the development of the net cash flow emanating from the business over the projected time frame.  This statement can then be subjected to capital investment analysis by selecting a reasonable discount rate and estimating the net present value and/or estimating the internal rate of return associated with the projected cash flow.  A positive net present value implies an economically feasible project and the larger the positive net present value, the more economically feasible the project, assuming the technical and operational feasibility can be assumed.  If the project owners are making a decision based on the internal rate of return, then they need to determine their required rate of return and compare it to the estimated internal rate of return.  If the internal rate of return exceeds their required rate of return, then the project is economically feasible.  On the other hand, if the estimated internal rate of return is less than the proponents’ required rate of return, then the project is deemed economically infeasible even if it is both operationally and technically feasible.

Sensitivity Analysis

It is important that the project cash flow is subjected to the full range of sensitivity analysis under a range of prices based on data that is collected for the feasibility study.  This will provide the full range of conditions that support the feasibility of the project.  The wider the band of feasible outcomes resulting from varying the critical assumptions, the more confident you can be about the viability of your project.  On the other hand, if the band of feasibility is narrow vis-à-vis the critical variables, then the project’s viability is more susceptible to uncertain shifts in its marketplace.  For this reason, it is emphasized that the sensitivity analysis of the feasibility analysis be conducted over the full range of the project’s industry possibilities.  These possibilities may be divided into three blocks – worse case, normal case and best case scenarios.  Additionally, the sensitivity analysis must be conducted for different scenarios, e.g., best price with worst demand conditions.  This provides insights into the critical bottlenecks to the project’s viability and allows the proponents to assess the decision recommendations within a more informed framework.

Conclusion

The purpose of a feasibility study is to help assess the viability of a business proposition, technically, operationally and economically.  The value chain framework for conducting feasibility studies has the unique advantage of laying out the project in its logical configuration – from input procurement to customer service – and assessing the technical, operational and economic feasibility at each stage, and finally putting it all together to assess the total project feasibility.  The advantage in this approach is revealed in exposing the bottlenecks to feasibility along the value chain so they can be assessed for possible improvement.  The iterative nature of the approach is also helpful because it allows the analyst to revisit previous steps when information from latter steps suggests the need.  In the end, the logical and step-wise process for conducting feasibility assessment within the value chain framework helps enhance transparency of the analysis and provide the foundations for better decisions.

The report was laid out to reflect our expectation of presentation of a good feasibility report.  Thus, it is expected that such a report will cover the input sourcing and procurement, operations and production, warehousing, storage and delivery.  These three cover the logistics aspects of the production process and draws on the infrastructure conditions, technological and technical realities, human resource availability, capabilities and skills and customer expectations of quality associated with the product.  Marketing, sales and customer service take the analysis into the project’s external domain to assess industry structure, conduct and performance characteristics as well as regulatory hurdles that confront the project.  The customer service and support component demand of the analyst to determine the specific needs of customers that may be addressed by the project’s offering and estimate the product differentiation index.

Pulling all the information together into financial units, the analyst can build the investment, operational costs and revenue projections over a reasonable time frame and estimate the net present value and/or the internal rate of return to facilitate making decision recommendations.  A project returning a positive net present value is deemed feasible and the larger the net present value the better. Project analyst needs to determine the required rate of return that investors in the project would deem acceptable and compare it to the internal rate of return to determine the project’s feasibility.  If the former is lower than the estimated internal rate of return, then the project is judged to be feasible and vice versa.
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 *The value chain concept was developed by Michael Porter of Harvard in his 1985 book, Competitive Advantage.



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